Paid return shipping
How does the paid return shipping work at Mister Sandman?
Paid return shipping at Mister Sandman
All mattresses at Mister Sandman meet the highest standards, from selected high-quality materials to the breathable cover. Each mattress is unique in comfort and feel, just like you, and can be extensively tested during the 30-day trial sleep. We offer this service of 30 days trial sleep for a fee, so you can find out if the mattress is the right choice for you. Should you unexpectedly not be satisfied with your mattress after 30 days, we provide a paid collection of the mattress. Alternatively, we can also provide you with a paid return label.
30 days of trial sleeping - What is that?
At Mister Sandman, we offer you 30 days and nights to test your mattress without obligation and completely risk-free. Simply choose the mattress that suits you in our online shop. You will have the opportunity to test our mattress finder, our free online consultation, where you can find out within a few clicks which mattress best suits you and your needs. After purchasing the mattress, you can test it at home for 30 days. We send you the mattress for free, and there are no shipping costs for that. Open the package, unroll the mattress, and test it as usual by covering it (of course, you can remove the plastic), equipping it with suitable bedding and your pillows, so that the 30 days of trial sleeping can begin.
30 days trial sleep - Which products can be tested?
In the Mister Sandman online shop, you can test all our sleep products, from mattresses, blankets, pillows to toppers. All products and items in the web shop can be tested for 30 days after purchase and are suitable for all slatted frames. If you like them, you keep the items and enjoy delightful comfort or you can return the mattress via paid return shipping.
Paid return shipping mattress: Paid pickup of the mattress
The delivery of our Mister Sandman mattresses and our other products and offers is free of charge to delivery addresses in Germany. If you are not satisfied with the products contrary to expectations, please contact our customer service by email at kundenservice@mister-sandman.de within the 30-day trial sleep period. We will pick up your order afterwards for a fee and you will receive your money back. For the pickup of mattresses, you can easily arrange a desired day with our customer service. We will then instruct the parcel service provider to pick up the mattress directly from your front door. They will usually contact you by phone about 60 minutes before the pickup.
30 days of mattress trial sleep over - keep the mattress or return the mattress
What happens next? Once the 30 days trial sleep are over, you have the option to keep the mattress or return it to us if not satisfied. If you choose to return, we will provide you with a paid return label or arrange a paid pickup. The following steps explain how the shipping and return of the mattress will be successful.
Procedure after 30 days of trial sleep - Give us feedback
- Contact us: Simply get in touch with us within the 30-day trial sleep period via email to our customer service kundenservice@mister-sandman.de.
- Pack your sleep item: For the return shipment, please pack the mattress according to our packaging instructions. Please ensure the item is sufficiently packed for shipping.
100% money-back guarantee if not satisfied
- Cost reimbursement: After the goods arrive at our manufacturer and the item is checked, we will refund you the full purchase price (minus return costs). Depending on the type of transfer you made (on account, PayPal, credit card, etc.), we will refund the money to you in the same way.